Your website should not be the thing nobody owns.

We investigate, contain it and give you a written report — what was reached, how it got in, when, and where the evidence supports it, who. Then we restore from clean backups or rebuild from source, close the hole, and tell you what to change so it does not happen again. Recovery is part of the plan, not an emergency invoice.

It depends on how much of the site is still intact. In our recent WordPress recoveries, a full recovery, meaning cleaning, rebuilding and moving the site onto secure hosting, has taken 5 to 8 days, and the written incident report is delivered at the end. We confirm the timeline after the free inspection.

Stability, security and performance, for every site on an active web management plan. If a site we manage is compromised or goes down, we fix it at no extra cost.

A host gives you a server, uptime and a backup button. We actively monitor the site, patch it, watch for intrusion, and handle the investigation and rebuild if something gets through. Hosting is where the site lives; this is someone accountable for whether it is still standing.

Plans are quoted per site. The work is measured in the changes and tasks a site actually needs, so the number moves with how many sites you run and how much each one asks for. Managed hosting is an optional addition. We set the exact figure after a short review rather than quoting blind, because platform, size and current condition all change the effort involved.

A text edit, a new image, a price update, a new page, a form tweak, a plugin update, a fix. If it is a discrete piece of work on your site, it is a change. We do not bill in fifteen-minute increments or argue about scope.

You keep the plan and we quote the overflow as a small piece of project work. Most months people use less than they expect; the point of the plan is that nothing sits in a queue for three weeks.

Yes. Managed hosting with backups, SSL, monitoring and staging, so there is one vendor accountable when something breaks instead of a hosting company and an agency blaming each other.

WordPress, WooCommerce, Adobe Commerce (Magento), BigCommerce, Shopify and custom builds. Almost every website care plan on the market is WordPress-only, which leaves Adobe Commerce and BigCommerce stores choosing between an enterprise contract and nothing at all. Our team works across platforms rather than specializing in one.

Core, theme and plugin patching, malware scanning, firewall management, login hardening and uptime monitoring, with alerting when something needs attention.

Yes. We inspect the site at no charge and tell you what we find before quoting anything, whether that is a care plan or a response to an active incident. The assessment itself is then quoted against the actual job rather than a price list.

Yes, and most of what we take on was built by someone else. We audit it first and tell you honestly what we find before committing to a plan.

Plans are monthly, and monthly means monthly — no minimum term, no annual prepayment. It is worth checking that against whoever else you are quoting, because three-month minimums and annual-only billing are common in this category. The reason clients stay is that the site keeps working, not because they are locked in.

Yes. Agencies resell our maintenance and hosting under their own brand, which turns a finished project into a recurring line without hiring a support team.